When it comes to sales and customer service, communication is key. A few communication slip-ups or the wrong choice of words can completely destroy a business relationship. Below are a few things you should never say to your clients. For more information, contact us today for our effective sales and management courses.
“We Will Put Our Best Employees on This Project”
When you tell a client that you are going to put your “A -team” on a project, you are implying that the rest of your team isn’t talented or skilled. You should communicate with your client that your entire company consists of the best in the industry and that they’re in good hands.
“What Does Your Company Do?”
Of course, you should be asking your client questions about their business and goals. However, by asking simply what they do, it appears like you haven’t prepared or done your research on their company. Make sure to know at least the basics of your clients business and then inquire for more details.
Never Misspell or Pronounce Their Company Name
Before communicating with your client, make sure you know how to properly pronounce/ spell their company’s name. Pay special attention to spelling and capitalization.
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